Terms and Conditions
The following document outlines important features of our work together that help to facilitate a safe space for therapy.
CONFIDENTIALITY AND DATA PROTECTION:
1. Everything you tell me will be kept confidential subject to the following exceptions:
The ethical codes for counsellors and psychotherapists require that all counsellors and psychotherapists have clinical supervision for their work. In accordance with this, the only person I would talk to about your sessions is my clinical supervisor who abides by the same rules of confidentiality as I do. Supervision takes place in a confidential setting and the focus is on supporting good practice.
If I have serious concerns about your safety, or the safety of another person, or if there are child protection concerns, confidentiality may be lifted. Wherever possible, I will inform you before any disclosures are made to third parties.
In the case of any unforeseen incident occurring to me, I have instructed a colleague to access my client contact file so that you would be informed of the situation. They would only have access to your name and telephone number/ email address.
LENGTH OF SESSION: 50 minute sessions.
CANCELLATIONS: It is important to attend sessions regularly to avoid interruptions to the therapeutic process. If however you cannot make our usual session time and would like a session at a different time within the same week, I will try to accommodate your request subject to availability. Please let me know as early as possible with suggestions of alternative times that would work for you. If I can offer another time in that week then there will be no cancellation fee. If however I cannot offer another time then full cancellation fee applies for cancellations with less than three working days advance notice.
I will give you notice if I plan to be away, and will inform you as soon as I can if I have to cancel your session in an emergency. There is no charge for any session cancelled by me.
LATE ARRIVAL: If you are late for an appointment, the session will still end at the arranged time so that I can keep to timings for subsequent appointments.
COMMUNICATION BY TEXT AND EMAIL: Emails and texts are sometimes used to make arrangements about appointments or cancellations. I will respond to emails or texts during working hours (9am-5pm) from Monday to Friday, please do not expect a response outside these times.
TERMINATING THERAPY: Ending therapy is a valuable process in itself. If you decide to end, I strongly recommend that we have at least two further sessions (and more if we have been working together for a long time) to work towards a proper ending. If it is necessary for me to terminate, unless it is unavoidable because of circumstances beyond my control, I will provide at least 6 weeks notice of ending.
ONLINE SESSIONS: Please make sure that you create a quiet and confidential space before our sessions to allow you to feel safe and speak freely. If possible, please use headphones for better sound quality and a deeper sense of connection. It might also be good to have a drink and a box of tissues by your side, as well as a mobile phone if we need to speak in case of technical issues.
Online sessions take place on Zoom and I will send you a secure link shortly before the session. You can use the same link each week.