Our work together What is Psychotherapy & Counselling? Counselling and psychotherapy are often used interchangeably, and in recent years are also referred to as “talking therapies.” There are many different approaches within this field, but at their core, these therapies aim to help us gain greater awareness of the inner belief systems that shape how we relate to ourselves and the world around us. These core beliefs often develop early in life and, if left unexamined, can continue to affect our adult experiences in limiting or painful ways. Some common examples include: I’m not good enough. I don’t deserve love or success. Life is hard. I’m unlovable. Becoming aware of our personal belief patterns allows us to begin questioning their truth. From this awareness, we can start to shift toward a mindset that feels more empowering, compassionate, and aligned with who we truly are. How Counselling Works Each of us is a unique human being, so the counselling process will look a little different for everyone. At its heart, the work begins with safety. My priority is to offer a space where you feel secure, respected, and free to go at your own pace. No subject is off-limits, and I bring my full presence to truly listen to what may be troubling you. If you're currently going through a very stressful time, we’ll start by gently calming the nervous system. Many people come to therapy with nervous systems that have been running on high alert for a long time, contributing to symptoms such as anxiety, insomnia, overwhelm, or relationship difficulties. Together, we’ll explore simple, practical tools to begin interrupting the anxiety cycle and bringing relief. For some, this initial support may be enough for now. Others may feel ready to explore more deeply. In these cases, we might work with guided visualisations, dreamwork, or elements of Gestalt therapy to explore the deeper layers of the psyche. Many clients also find it meaningful to explore “Parts Work,” an approach that recognises we are made up of many inner parts, each with its own voice and story. Working with these parts can bring clarity, compassion, and deep emotional healing. At the core of my work is a deep trust in the inner wisdom of my clients. My role is to create a safe and supportive container in which you can examine the unhelpful beliefs you may be holding about yourself. Over time, I hope you experience more expansiveness, vitality, and the courage to create a life that truly feels your own.

Elina Mocane psychotherapist and counsellor in English and Latvian About Me I trained in Transpersonal Integrative psychotherapy, an approach that seeks to integrate Western and Eastern psychologies. It brings together various therapeutic modalities to best suit the unique circumstances of each client and fosters the innate human drive to achieve our full potential. My area of interest, both personally and professionally, is the human relationship with nature. This has led me to undertake research focusing on the psychological aspects of our sense of connection with nature, and the impact it has on our physical, emotional and spiritual well-being. The findings of this research inform and enrich my work with clients. My passion is to find simple and practical ways to help clients manage their day-to-day emotional states, as I believe this builds a strong basis for a fulfilling life. It is my hope that through our work together you will experience more peace, vitality and empowerment in your life. Qualifications: Diploma in Counselling & Psychotherapy, the Centre for Counselling and Psychotherapy Education, London MA in Transpersonal Counselling & Psychotherapy, University of Northampton I am accredited by UKCP (UK Council for Psychotherapy) and registered with BACP (British Association for Counselling and Psychotherapy). My Approach

psychotherapy and counselling services in Latvian Fees Initial meeting I charge £65 for our initial 50-minute meeting, and this gives you a chance to see what it would be like for us to work together. Subsequent sessions Once we agree to work together, the subsequent weekly sessions last 50 minutes and I charge £65 per session. Payments can be made by bank transfer.

Elina Mocane is a qualified therapist based in Guildford and specialising in anxiety. Counselling in Norwich Are you longing to feel calmer, more grounded, and connected? Many of my clients come to me feeling anxious, overwhelmed, or alone — and wanting to feel more at ease in themselves and in their lives. My name is Elina Mocane, and I work as a p sychotherapist & counsellor in Norwich and o nline (via Zoom). Call me on 07922 629546 to see how we can work together. What brings you here? Would you like to feel less anxious and more confident? Are you navigating a life crisis such as job loss, a relationship breakdown, health challenges, or bereavement? Perhaps you're at a crossroads and looking for a fresh perspective. I offer a safe, confidential, and non-judgemental space where you can pause, take a breath, and begin to make sense of what’s going on. Many clients come to me struggling with anxiety, low self-confidence, or the lasting impact of complex trauma. Sometimes, what’s troubling you can be hard to put into words — and that’s okay too. You matter, and you don’t have to go through this alone. I’m here to support you in finding clarity, confidence, and a renewed connection to yourself. Read More Services Contact Contact Me I offer counselling and psychotherapy in Norwich, with online sessions also available. Whatever has brought you here, I encourage you to take that first step. You’re welcome to call or leave a message with your number, and I’ll get back to you as soon as I can. You don’t have to go through this alone. elina.mocane@gmail.com Tel: 07922 629546 Submit Thanks for submitting!

Privacy Notice Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation and this privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended. ‘Data controller’ is the term used to describe the person/ organisation that collects and stores and has responsibility for people’s personal data. In this instance, the data controller is me. I am registered with the Information Commissioner’s Office (ZB320378). My phone number is: 07922629546. My email address is: elina.mocane@gmail.com . My lawful basis for holding and using your personal information The UK General Data Protection Regulation (UK GDPR) states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below: If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information. If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract. The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is consent initially. I will then retain any counselling records in case of the need to reference them in the future (the official legal basis is to defend against potential legal claims). How I use your infor mation Initial co nt act When you contact me with an enquiry about my counselling and psychotherapy services I will collect information to help me satisfy your enquiry. This will include your name, telephone number, email address. Alternatively, your GP or other health professional may send me your details when making a referral or a parent or trusted individual may give me your details when making an enquiry on your behalf. If you decide not to proceed I will ensure all your personal data is deleted within 30 working days. If you would like me to delete this information sooner, just let me know. While you are accessing counselling and psychotherapy. Rest assured that everything you discuss with me is confidential subject to the following exceptions: The ethical codes for counsellors and psychotherapists require that all counsellors and psychotherapists have clinical supervision for their work. In accordance with this, the only person I would talk to about your sessions is my clinical supervisor who abides by the same rules of confidentiality as I do. Supervision takes place in a confidential setting and the focus is on supporting good practice. If I have serious concerns about your safety, or the safety of another person, or if there are child protection concerns, confidentiality may be lifted. Wherever possible, I will inform you before any disclosures are made to third parties. In the case of any unforeseen incident occurring to me, I have instructed a colleague to access my client contact file so that you would be informed of the situation. They would only have access to your name and telephone number/ email address. I will keep a record of your personal details to help the counselling services run smoothly. These details are kept securely on password protected electronic files and are not shared with any third party. I will keep written notes of each session, these are kept electronically on a password protected file. Both my phone and computer are password protected too. For security reasons I do not retain text messages for more than 30 working days. Likewise, any email correspondence will be deleted after 30 working days if it is not important. If necessary I will store this information on a password protected electronic file. After counselling has ended. Once counselling has ended your records will be kept for seven years from the end of our contact with each other and will then be securely destroyed. Your rights Your right of access - You have the right to ask me for copies of your personal information. Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete. Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances. Your right to restriction of processing - You have the right to ask us me restrict the processing of your personal information in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you. You can read more about your rights at ico.org.uk/your-data-matters. If I do hold information about you I will: • give you a description of it and where it came from; • tell you why I am holding it, tell you how long I will store your data and how I made this decision; • tell you who it could be disclosed to; • let you have a copy of the information in an intelligible form. You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing addressing it to elina.mocane@gmail.com . If you have any complaint about how I handle your personal data please do not hesitate to get in touch with me by emailing to the contact details given above. I would welcome any suggestions for improving my data protection procedures. If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint. Data security I take the security of the data I hold about you very seriously and as such I take every effort to make sure it is kept secure. I use encrypted online platform for online sessions and a password protected electronic device for file storage. Each file is further protected by password. Visitors to my website When someone visits my website, I use a third party service, Wix.com Ltd. to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow Wix.com Ltd. to make, any attempt to find out the identities of those visiting my website. I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website. I use Wix.com Ltd. so that I can continually improve my service to you. You can read Wix.com Ltd.privacy notice here https://www.wix.com/about/privacy . Cookies Like most websites, I use cookies to help make my website work and to give you the best possible experience. No user-specific data is collected by me or any third party. If you fill in a form on my website, that data will be temporarily stored on the web host before being sent to me. What are cookies? Cookies are small text files that are saved on your computer, tablet or mobile phone. I use cookies to store information about how you use my website and to remember any preferences you set. Analytics cookies I use analytic tools to collect information about how you use our website, such as what pages you visit, how you got there and what you click on. These cookies do not collect or store any personal information and cannot be used to identify you individually. I use this information to help me improve the site and ensure that it meets the needs of members and other users.

Terms a nd Conditions The following document outlines important features of our work together that help to facilitate a safe space for ther apy. CONFIDENTIALITY AND DATA PROTECTION: 1. Everything you tell me will be kept confidential subject to the following exceptions: The ethical codes for counsello rs and psychotherapists require that all counsellors and psychotherapists have clinical supervision for their work. In accordance with this, the only person I would talk to about your sessions is my clinical supervisor who abides by the same rules of confidentiality as I do. Supervision takes place in a confidential setting and the focus is on su pporting good practice. If I have serious concerns about your safety, or the safety of another person, or if there are child protection concerns, confidentiality may be lifted. Wherever possible, I will inform you before any disclosures are made to third parties. In the case of any unforeseen incident occurring to me, I have instructed a colleague to access my client contact file so that you would be informed of the situation. They would only have access to your name and telephone number/ email address. 2. I will only use your personal data for the purposes for which it is collected, which is to provide psychotherapy. This includes brief client notes, attendance/payment records and client communication over email, telephone or text. I am obliged by my insurers to keep client data for seven years after completion of any work. After this time it will be destroyed. Click here f or more details of my Privacy Policy. LENGTH OF SESSION: 50 minute sessions. CANCELLATIONS: It is important to attend sessions regularly to avoid interruptions to the therapeutic process. If however you cannot make our usual session time and would like a session at a different time within the same week, I will try to accommodate your request subject to availability. Please let me know as early as possible with sug gestions of alternative times that would work for you. If I can offer another t ime in that week then there will be no cancellation fee. If however I cannot offer another time then full cancellation fee applies for cancellations with less than three working days advance notice. I will give you notice if I plan to be away, and will inform you as soon as I can if I have to cancel your session in an emergency. There is no charge for any session cancelled by me. LATE ARRIVAL: If you are late for an appointment, the session will still end at the arranged time so that I can keep to timings for subsequent appointments. COMMUNICATION BY TEXT AND EMAIL: Emails and texts are sometimes used to make arrangements about appointments or cancellations. I will respond to emails or texts during working hours (9am-5pm) from Monday to Friday, please do not expect a response outside these times. TERMINATING THERAPY: Ending therapy is a valuable process in itself. If you decide to end, I strongly recommend that we have at least two further sessions (and more if we have been working together for a long time) to work towards a proper ending. If it is necessary for me to terminate, unless it is unav oidable because of circumstances beyond my control, I will provide at least 6 weeks notice of ending. ONLINE SESSIONS: Please make sure that you create a quiet and confidential space before our sessions to allow you to feel safe and speak freely. If possible, please use headphones for better sound quality and a deeper sense of connection. It might also be good to have a drink and a box of tissues by your side, as well as a mobile phone if we need to speak in case of technical issues. Online sessions take place on Zoom and I will send you a secure link shortly before the session. You can use the same link each week.